The 20 Step Appraisal Program establishes standards that assure quality control for all customers and furthers vehicular safety standards. In making an appraisal, every appraiser will:

• Prepare a detailed appraisal utilizing knowledgeable and experienced personnel.
• Give proper identification of vehicle including VIN, year, make, model, body style
  and list of equipment.
• Describe condition of vehicle.
• List unrelated damage.
• Provide description or picture of point of impact.
• Stipulate accurate time allowances on all items to be repaired or replaced.
• Consider replacement allowances only when parts cannot be economically
  or properly repaired.
• Consider the use of L.K.Q. parts, where applicable, when a savings can be
• realized.
• Recommend the use of recycled or after-market parts when applicable.
• Remove overlap on related operations.
• Identify betterment or depreciation when applicable.
• Recommend appearance allowances when applicable.
• Consider plastic and vinyl damage repair where practical.
• Report related towing and storage charges.
• Upon request, show A.C.V. and salvage figures on all vehicles considered
  to be Borderline or Total Loss.
• Obtain agreement with shop unless instructed otherwise by customer.
• Reinspect any hidden or additional damage and document as necessary.
• Maintain a quality control program which includes field reviews of appraisers.
• Pursue an ongoing training program involving new design changes and
  repair procedures.
• Conduct all business in a professional manner.